Our client, a gold mining operation based in Victoria, Australia, operates a high-demand mine site where the efficient transportation of slurry is critical to their operations. They rely on centrifugal slurry pumps to handle the aggressive slurries required for their processes. However, due to the harsh nature of these slurries, they were constantly stocking spare parts and dealing with repairs to keep production afloat.
CHALLENGE SOLVED AT A GLANCE
Challenge: The gold mine faced frequent breakdowns and short lifespans of slurry pump parts, along with inconsistent availability, causing downtime and higher costs.
Solution: They trialled our SlurryPro parts, impressed by their durability and performance, and fully switched to Global Pumps for all slurry pump needs.
Outcome: Spare parts now last 80% longer, with reduced restocking delays and excellent customer service.
The Challenge:
The client had been experiencing ongoing challenges with sourcing reliable slurry pump spare parts. Frequent breakdowns and repairs were necessary due to the wear and tear caused by the aggressive slurries, leading to increased downtime and higher maintenance costs. As a result, they faced significant operational inefficiencies and struggled to keep production running smoothly.
The Solution:
After continuous contact with Global Pumps, the client decided to trial our high-quality slurry pump spare parts over a period of several years. Global Pumps offered durable, reliable components, including SlurryPro liners, volutes, impellers, and other critical parts specifically designed to withstand harsh slurry conditions. The client was impressed with the performance and longevity of our spare parts, which led them to fully transition to using Global Pumps for all their slurry pump needs.
"We decided to go with Global Pumps for our slurry pump parts and have been pleased with the results. The parts last longer, and we’ve had fewer issues with downtime. Their service and fast delivery have also been reliable."
Maintenance supervisor - Victoria Gold mine
The Results:
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Longer Lifespan of Spare Parts: The client saw a significant improvement in the lifespan of their slurry pump components after switching to Global Pumps. Our SlurryPro spares provided up to 80% longer life compared to the previous supplier’s parts, reducing the need for frequent replacements and lowering maintenance costs.
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Better Operational Efficiency: With the extended lifespan of the parts, the client has experienced fewer breakdowns and reduced downtime. This has allowed the centrifugal slurry pumps to operate at optimal capacity for longer periods, increasing the efficiency of their operations and minimising production delays.
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Faster Availability and Reduced Lead Times: By purchasing spare parts from Global Pumps, the client has been able to rely on our local inventory. This has eliminated the long wait times associated with international shipments and allowed for quick replacements and repairs, keeping their operations running smoothly without disruptions.
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Superior Customer Service: Throughout the trial and after the switch, the client has been impressed with the level of customer service provided by Global Pumps. Our team worked closely with the client to understand their needs and provided tailored solutions. The client has appreciated our prompt response times, technical support, and advice, ensuring their slurry pumps continue to perform optimally.
By switching to Global Pumps for their slurry pump spare parts, the client has seen significant improvements in pump performance, operational efficiency, and cost savings.
Global Pumps is proud to continue supporting the mining industry with locally available, reliable slurry pump spares. If you need assistance with slurry spare parts, get in touch with our team here.
